Frequently Asked Questions

Absolutely. SCM takes great pride in our service, including our strong, private relationships with all our customers.

We REQUIRE all purchase orders to be placed in writing, either by fax or e-mail. To place an order, please follow our Guidelines.

After placing a purchase order, an Order Confirmation will be sent to you within three (3) business days. Please verify all the information on this Confirmation, as this is how we will process your order. 

After placing a purchase order, an Order Confirmation will be sent to you within three (3) business days. Please verify all the information on this Confirmation, as this is how we will process your order. 

Please refer to our Terms of Sale.

We always strive for our customers to receive their material on time. For larger orders, it is always best to accept separate consignments. If you wish to expedite your order, please state that in your purchase order.

Yes. Please contact our sales department when placing your order. 

Feel free to Request a Quote or Contact Us directly.

Please fill out as much information as possible in our Online Form.

Note that all our quotations provide an estimated ship date, a.r.o. A better estimate is given on the Order Confirmation. And finally, should there be any further problems, we will notify our customers as soon as possible.

After Receiving Order

Yes, we will gladly work with your own materials.

Absolutely. While a Proforma Invoice is a mandatory part of all our international customers, domestic Proforma invoices are available upon request.

Check out our large MSDS database.

We try to keep our website as up-to-date as possible. Please Contact Us if you cannot find an MSDS in our website’s database.

At this time, we do not offer analyses online. Please have your lot number ready when you contact us.

We accept business check, Bank wire transfers, and credit cards. 

• For payment terms of Net 10 or Net 30, we require 3 credit references from all new customers.
• For bank wire transfers, a Proforma Invoice will be given in advance with all our bank information. NOTE: All purchasers are responsible for bank fees.
• For all credit card payments, we accept VISA and MasterCard. We do not accept American Express at this time. NOTE: Should the credit card be declined, there is a 5% finance charge added to the original total amount.

Shipping methods vary from order to order. Customers should always state how they would like us to ship their orders.  

• UPS (Preferred) – Please provide your account number. If you do not have an account number, we will prepay and add the cost of shipping to your invoice. All packages are insured, unless otherwise stated.
• FedEx – Please provide your account number. All transportation charges, including duties and taxes, will be billed to your account. SCM is not responsible for these charges. Note: If you do not have a FedEx account number, your order will be shipped via UPS.